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Help & FAQs

Everything you need to know about the product and how it works.



Can I cancel my order?

We completely get it, we change our minds too! Yes, you can cancel or edit your order by contacting us until it has yet to be shipped. However, once your order has been shipped, we regret to inform you that we cannot make any alterations or cancellations.

If the item(s) you receive does not meet your expectations, you can exchange or return them for a refund. However, please note that the item should be unused and in the same condition as when we sent it to you. If the item has been used, it may result in a deduction from the amount you paid or no refund.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship to the United States and Canada. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Our standard shipping option typically delivers orders within 3 to 9 days. If you need your items sooner, we offer an express shipping option for select products, available at an additional charge. Please note that international shipping times may vary depending on the specific products you order and the destination they are being shipped to.

Returns and Refunds

How do I return a product?

Please ensure that items are returned within 30 days from the date of receiving your order. To qualify for a return, the items must be in the same condition as they were received, which means they should be unworn and unused. All original tags should still be attached, and the items must include their original packaging. This ensures that you meet the criteria for a successful return.

Please note that handling the return is customers responsibility. Kindly ship the item back to our warehouse at the following address:

Max Water
225 Gibraltar Road, Unit 6
Vaughan, Ontario, Canada
L4H 4P9

How long will it take to receive my refund?

Refunds are processed within 7 days from the date we receive the returned item(s). Once we've received your return, our team will inspect the items to ensure they meet our return policy criteria, such as being unworn, with attached tags, and in their original packaging.

After the inspection is complete and your return is approved, the refund process will commence. Please note that it may take a few days for the refund to appear in your account, as the exact timing can vary depending on your payment method and financial institution.

If you have any questions or concerns about your return or refund, our customer support team is here to assist you. Feel free to reach out to us for any further assistance.

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