Terms and Conditions

Copyright and Trademark Notice

• Unless explicitly stated otherwise, all the content featured on this website, encompassing the text, website design, logos, graphics, icons, and images, along with the careful selection, assembly, and organization thereof, exclusively belong to this Store. Copyright © 2023, ALL RIGHTS RESERVED. You are permitted to utilize the content on this site solely for the purpose of shopping or placing orders, and for no other intent. Any replication, modification, republication, uploading, posting, transmission, or distribution of materials from this site in any form or through any means without our prior written consent is strictly prohibited. All rights not explicitly granted herein are preserved. Unauthorized use of the materials found on this site may lead to infringement of copyright, trademark, and other relevant laws, potentially resulting in legal repercussions, both civil and criminal.

Links

• This website may include hyperlinks to other internet sites owned and managed by third parties. You acknowledge that we bear no responsibility for the functionality or content present on or accessible through any of these external websites.

Multiple Product Orders

• When you place an order for multiple products, our aim is to dispatch all the items in your order simultaneously. However, if any of the products are unavailable at the time of shipment, we will send them out as soon as they become accessible, unless you specify otherwise. Your charges will be incurred based on the products included in each shipment, along with any relevant shipping fees. The shipping rate quoted to you on your purchase receipt will be the sole charge for shipping. This shipping charge can be fully attributed to the initial product(s) dispatched within a multiple shipment order.

Order Acceptance Policy

• The receipt of an electronic or any other form of order confirmation does not constitute our acceptance of your order, nor does it serve as confirmation of our offer to sell. Max Water retains the right, at its discretion, to accept or reject your order for any reason, or to provide a quantity of an item that is less than what you initially requested. Please be aware that Max Water does not accommodate order cancellations via customer-requested emails or phone calls. In the event of an incorrect order, kindly reach out to us by clicking here; we will do our best to assist you, although the likelihood of order cancellation is relatively low once the order has been processed or shipped.
• Please take note: Ensure the accuracy of your orders as we cannot cancel orders that have already undergone processing.
• Furthermore, promotional offers cannot be combined with other promotions or offers (they cannot be stacked) and are not applicable to prior purchases. Only orders placed during the promotional period will be eligible for the associated discounts.

Order Local Pick Up

• Kindly note that only the customer who initiated the order is authorized to collect it; other family members are not permitted to do so.
• A valid piece of identification must be presented to verify your identity and match it with the order details during the pickup.
• It is the customer's responsibility to thoroughly inspect all items before departing the warehouse. This ensures that all items conform to the provided descriptions, and customers should acknowledge that they cannot make claims for missing items at a later time.

Other Conditions

• These Conditions shall take precedence over any terms and/or conditions you may include with any purchase order, regardless of whether Max Water signs them or not. We retain the right to modify this site and these Conditions at any given time.

Out-of-Stock Products

• We will dispatch your product as soon as it is in stock. Typically, products are shipped on the same day if your order is placed by 2:00 PM, or on the following business day if your order is received after this cutoff time, or on a Saturday, Sunday, or during a major holiday. Nevertheless, there may be instances when the product you've ordered is temporarily out of stock, leading to a delay in order fulfillment. Rest assured, we will keep you informed of any products you've ordered that are out-of-stock and not readily available for immediate shipment. You have the option to cancel your order at any time prior to the shipping process.

Privacy

• We prioritize the protection and confidentiality of your personal information. When you make a purchase on our website, you furnish us with details such as your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, provide updates on your order status, and tailor your shopping experience to your preferences.
• Our secure servers employ advanced encryption methods and firewall technology to safeguard your information.
• To keep you informed about our latest offers, we may notify you of ongoing promotions, special deals, and new additions to Max Water. You can choose to unsubscribe from our newsletters by following the provided instructions in any email you receive from us.
• Participating in our contests or prize drawings entails sharing your name, email address, and mailing address. If you emerge as a winner, we will deliver the prize to the address you provided and notify you via email. By entering a contest or drawing, you also become a part of our newsletter list, which ensures you receive notifications regarding promotions, specials, and new additions to Max Water. You can opt out of this news list by following the unsubscribe instructions in any email you receive.
• We utilize "cookies" to monitor your ongoing shopping session, customizing your experience and allowing you to retrieve your shopping cart at any time.
• Please be aware that we employ security measures to block common suspicious IP addresses from accessing our website, typically within a range of 20 to 100. If you are a regular customer and encounter difficulty logging into our website, please reach out to us via phone or email, and we will review your IP security settings to release the hold.

Privacy on Other Websites

• Other websites that you can access via our site have their own distinct privacy policies and methods of collecting data. We recommend referring to the privacy policy of each individual site for details on their practices. It's essential to note that our Store is not accountable for the actions of third parties.

Inspection and Claim Process:

• Inspect your package within 24 hours of arrival for damaged, missing, or defective parts.
• Report issues via email within 24 hours with pictures and the original wrapping.
• Defective items must remain in their original wrapping for the claim to be processed.

Return Policy & Return Process Instructions:

• Items returnable within 30 days if unused and in original packaging.
• No returns accepted after items are removed from original packaging and installed.
• If you return an item within 30 days of your purchase, you can receive a refund following the terms outlined below, or opt for a credit towards the purchase of another item.
• Out-of-frame returns not accepted after 180 days.
• Unauthorized returns may result in management and restocking fees of up to 45%.
• All returned merchandise must be unused in the original condition and packaging.
• No return credit for shipping charges.
• Returns not accepted after 30 days from the purchase date.
• To initiate a return, contact us via email, providing your order number, first and last name, and reason for the return.
• If approved, you will receive an RMA number, which must be included on the return shipping label.
• Return shipments should be sent to the following address:

Max Water
225 Gibraltar Rd, Unit 6
Woodbridge, ON L4H 4P9

Refund Process and Conditions:

• Refunds will be issued upon receipt and examination of the returned items.
• Refunds are based on the condition of the returned item.
• Max Water aims for fairness in variable refund determinations.
• If the offered refund is unsatisfactory, customers can pay a shipping charge for item return. Deductions typically range from 15% to 30% based on the customer's address or item location upon shipment.
• Max Water cooperates fully in determining return eligibility and expects equal cooperation from customers.
• If a customer refuses cooperation, Max Water reserves the right to deny covering shipping costs for products returned without following the proper protocol.
• Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in delayed credit, partial credit, or refusal of the returned items, as outlined in the details below

Return Policy Template	Item Return Credit Conditions
Closed Box / Customer's Mistake	The customer covers all Shipping charges, agency clearing costs,customs clearance, and taxes.
Closed Box / Vendor Mistake	We cover all shipping charges
Open Box/ Customer Mistake, Product Not Installed	The customer covers all Shipping charges, agency clearing costs, customs clearance, and taxes.
Open Box/ Defect, Product Not Installed	We Pay for return Shipping and send a replacement after receiving the defective part/order.
Open Box/ Defect, Product Installed	No Return Credit
Open Box/ Vendor Mistake	We Pay Shipping
Open Box/ Customer Mistake, Product Installed	No Return Credit

Return Inspection and Refund Criteria:

• Customers are responsible for the original shipping cost for free shipping items.
• All returns undergo careful inspection upon receipt.
• All returns to Max Water must adhere to the rates specified in the company's policy without exceptions.
• Customers are responsible for ensuring their purchased product functions as intended and is undamaged.
• Please ensure products are returned in their original packaging, maintaining a brand-new condition with no damage or markings. This allows the item to be resold effectively.
• Max Water reserves the right to determine the fair refund amount, considering the item's condition at their discretion.

Return Instructions for U.S. Customers (International Returns):

• U.S. customers are accountable for return shipments from outside of Canada, including clearing agency costs, customs clearance, and taxes. If these expenses are not covered by the sender, extra charges will be deducted from the customer's refund.
• All returns undergo careful inspection upon receipt.
• All returns to Max Water must adhere to the rates specified in the company's policy without exceptions.
• Customers are responsible for ensuring their purchased product functions as intended and is undamaged.
• Please ensure products are returned in their original packaging, maintaining a brand-new condition with no damage or markings. This allows the item to be resold effectively.
• Max Water reserves the right to determine the fair refund amount, considering the item's condition at their discretion.

Restocking Fee and Shipping Damages:

• A minimum 10% restocking fee applies if the item was not properly protected during the return process, leading to shipping damages.
• In cases of shipping damage, we assess the damage with the carrier and file a claim. If returning due to damage, please report it promptly; delayed reports might affect the resolution process.
• If you receive a damaged item, notify us immediately. We file a claim with the shipper to resolve the issue.

Return Costs and Shipping Protection:

• The buyer bears full responsibility for return costs if they receive damaged items, refuse replacements or exchanges, leading to the return being classified as a buyer return.
• Customers are advised to purchase shipping insurance when returning items. Proper wrapping and packaging standards should be followed to ensure carrier acceptance of claims for shipping damage.

Freight Returns and Lost Packages:

• If freight is returned after customer receipt, any damage to the freight is the customer's responsibility at cost.
• In case of a lost package, the customer must wait for us to locate and arrange its shipment. We reserve up to 60 days to resolve the case with the carrier, especially if tracking information suggests non-delivery or package hold. Despite this, the customer remains eligible to receive their order. If the customer no longer wants the item, they may return it for a refund; however, please note that return shipping labels are not provided.

International Returns and Order Errors:

• We are not liable for Canadian side brokerage fees for international returns. The shipper is responsible for covering these fees when printing the shipping label.
• If you are returning a product due to our order error, we will send you the correct item upon receipt of the wrong item. No additional shipping cost will be incurred, and we will cover the return shipping via Regular Ground with proof of the shipping cost (receipt copy).

Handling Refused Deliveries:

• Deliveries refused for reasons other than shipping damage will be treated the same way as a standard return.

Special Custom-Made Systems:

• Special custom-made or build systems are subject to additional management & restocking fees, ranging from 15% to 25%. These fees apply from the day the customer places the order, regardless of whether the system has been shipped or is still in our stock.

Water Softeners Policy:

• Water softeners are customized orders and are final sale, non-refundable. We do not accept returns for water softeners; however, a limited warranty from the main manufacturer is provided for coverage.

Order Cancellation Policy:

• Max Water does not cancel orders upon customer email or phone request. For incorrect orders, please use the designated contact link provided. Click Here

Shipping Policy

• Our shipping policy is as outlined below: we exclusively process shipments on weekdays and are closed during weekends and holidays. Regardless of the chosen shipping method during checkout, all items will be dispatched within 1 to 4 business days following the receipt of payment.
• Please bear in mind that we cannot provide a precise delivery date or time, and any shipping or transit times mentioned are approximations. To minimize the potential for shipping or product availability-related delays, we recommend placing your orders well in advance. Furthermore, please take note that we do not assume responsibility for claims pertaining to items that indicate "delivered" on the carrier's website. To ensure the secure delivery of your order, please provide an accurate and secure shipping address. If you wish to request a signature option, there may be additional charges applicable.

Taxes

• Website Currency: Our displayed product prices are in Canadian dollars (CAD), while the value in US currency can vary. Please note that our published US currency conversion rates may differ from those provided by your credit card issuer's exchange rate.
• Taxes and Import Charges: Our store will automatically apply and collect the relevant sales tax for orders shipped to addresses within the same province. For orders destined to other provinces, you are responsible for all applicable sales taxes and other associated taxes.
• Canadian Sales Taxes: Shipments to Ontario, New Brunswick, and Newfoundland will be subject to a 13% HST, while Nova Scotia will have a 15% HST. In other parts of Canada, a 5% GST will apply. No taxes will be imposed on orders shipped to the USA.
• Status Indians Taxes: Status Indians may be eligible to claim an exemption from the eight percent Ontario component of the Harmonized Sales Tax (HST) for qualifying property or services at the point of sale. The details of qualifying property and services can be found in the Ontario First Nations Harmonized Sales Tax (HST) rebate. To qualify for the exemption, a Status Indian must present their "Certificate of Indian Status" identity card when making a purchase. For more information, please refer to the following link: Learn More.
• US Sales Taxes: There are no sales tax, import taxes, customs duties, or brokerage fees for orders shipped to the United States, up to approximately C$1,040.00 | US $754.18 (or US $800.00 | US $580.14, excluding shipping charges). If the order value exceeds C$1,040.00 | US $754.18, US buyers may incur carrier brokerage fees, but no customs duties, up to approximately C$2,500.00 | US $1,812.93. This is because most water filters, systems, and parts are exempt from duties as part of trade agreements between the two countries. However, it's essential to note that this is a cross-border transaction, and it depends on the buyer's specific situation and the items ordered.
• Worldwide Sales Taxes: While no sales tax is applicable worldwide, customers are entirely responsible for any customs brokerage fees and government import duties and taxes.

Typographical Errors

• Should a product on BLUEMAXWATER.COM be erroneously listed at an incorrect price, BLUEMAXWATER.COM retains the authority to decline or annul any orders made for products with the inaccurate pricing. This applies even if the order has been verified and your credit card has been charged. If your credit card has already been charged for the purchase, and your order is subsequently canceled, Max Water will provide a credit to your credit card account in the amount of the incorrect price.

Warranty Information

• Product Inspection: It is imperative that you thoroughly examine the contents of your package upon arrival. In case you discover any damaged, missing, or defective parts, we require written notice via email within 24 hours. The item must remain in its original packaging (as no claims can be accepted after 48 hours for any reason). The defective item(s) should still be in their original packaging, and we may request some pictures for verification purposes. Please note that we do not cover replacement or repair of broken parts after installation. If the buyer incorrectly installs the parts/units or does not adhere to our product requirements, we cannot provide any warranty and will not be liable for any damage.
• Why We Enforce This Policy: Regrettably, due to the number of inexperienced buyers attempting to repair their own equipment, we've found it necessary to implement this policy. We highly recommend having the system you've purchased installed by a professional or someone with adequate knowledge to safeguard against potential losses.
• Shipping Costs: Unless otherwise stated, the buyer is responsible for the shipping costs to and from our facility for products considered for warranty, unless specified otherwise in the warranty conditions mentioned above. Any expenses associated with the removal or installation of the product for warranty consideration are also the responsibility of the buyer. Please be aware that some of our systems are designed for do-it-yourself (DIY) installation, so there should be no costs related to the removal or installation of these systems.
• Warranty Information: Unless otherwise specified, Blue Max Water® provides a one-year limited warranty for water systems from the original date of consumer purchase, and a 90-day warranty for all other repairs. Proof of the original purchase from Blue Max Water® is necessary to avail the one-year warranty. This warranty does not extend to consumable items like filters, membranes, tanks, transformers, permeate pumps, faucet and system housing threads. When properly installed, maintained, and operated, our products are expected to perform their intended functions.
• Limitations of Warranty: Our warranty applies solely to products with manufacturer defects within the specified timeframe. Blue Max Water® is not responsible for any incidental or consequential damages resulting from equipment malfunctions. The warranty does not cover damage caused by misuse, alteration, mishandling, or improper installation. No warranty is applicable to items installed by anyone other than a certified professional plumber, or for products used with accessories not sold or approved by Blue Max Water®.
• Exclusions from Warranty: Normal wear and tear, damage due to misuse, physical force, high water pressure, external agents, and other factors are not covered. Additionally, products that have been altered or used with non-Blue Max Water® accessories, or products with removed or illegible labels, are not eligible for warranty coverage. The warranty does not extend to products purchased, shipped to, or used outside Canada or the United States.
• Additional Information: Please note that our warranty does not apply to electrical power supplies, transformers, UV quartz, bulbs, booster pumps, and faucets beyond specified warranty periods. All warranty claims must be initiated within the provided timeframe. Furthermore, this warranty policy is applicable to systems purchased from our websites, www.maxwaterflow.com, and www.bluemaxwater.com, and for the customers who will activate their warranty on this website, and it does not extend to products sold by other websites or retail stores.
• Out of Warranty Service: For service outside the warranty period, we charge a service fee, starting at $80.00 | US $58.02 per hour, in addition to the cost of parts and filters.
• Thank you for your understanding and cooperation.